Lumine XNeon Warranty PolicyLast Updated: September 2024

At Lumine XNeon, we stand by the quality and craftsmanship of our neon products and offer a

Lifetime Guarantee

on all purchases. Please carefully review the following terms and conditions of our warranty policy before making a purchase. By buying our products, you agree to these terms.

1. Lifetime Guarantee

We offer a

Lifetime Guarantee

on all Lumine XNeon products, covering any manufacturing defects or faults that may occur under normal use. This warranty applies only to the original purchaser and is non-transferable.

2. Conditions of Warranty

The Lifetime Guarantee applies under the following conditions:

Manufacturing Defects: The warranty covers manufacturing defects, including faulty wiring, malfunctioning lights, or issues caused by the production process.Normal Use: The product must be used under normal conditions as intended for indoor or outdoor use (depending on the product specifications). Any misuse, improper installation, or unauthorized modifications void the warranty.

3. Exclusions from Warranty

Our Lifetime Guarantee

does not

cover the following:

Change of Mind: We do not accept returns or exchanges for change of mind.Accidental Damage: Damage caused by improper handling, accidents, misuse, or neglect is not covered.Unauthorized Repairs: Any attempt to repair the product by anyone other than Lumine XNeon or an authorized service provider will void the warranty.Environmental Damage: Damage caused by exposure to extreme weather conditions, electrical surges, or other environmental factors is not covered.

4. Return Process

If you believe your product has a manufacturing defect and qualifies for warranty service, please follow these steps:

Contact Us: Email us at [email protected] with your order details, a description of the issue, and supporting photos or videos of the damage.Approval: We will review your claim and determine if the issue is covered under our warranty. If approved, we will provide instructions for returning the product.Return Shipping: The buyer is responsible for covering the cost of shipping the damaged product back to Lumine XNeon. We recommend using a trackable shipping service to ensure we receive your return.

5. Replacement Process

Once we receive the returned product, our team will inspect it to verify the defect. If the product is found to be defective and covered by our warranty:

We will repair or replace the defective product at no additional cost to you.If the product cannot be repaired or replaced, we may offer a product of equal value as a replacement.We will cover the cost of shipping the repaired or replacement product back to you.

6. Important Notes

Return Shipping Costs: The buyer must pay for return shipping costs. We will not reimburse shipping fees under any circumstances.Verification of Defect: Warranty claims are subject to verification by Lumine XNeon. If the product is found to be undamaged or the issue is outside the scope of the warranty, we will return the product to you at your expense.Final Decision: Lumine XNeon reserves the right to make the final decision regarding any warranty claims.

7. Contact Us

For any questions or to initiate a warranty claim, please contact us at:

Email:

[email protected]

We do not currently have a physical address.

By purchasing Lumine XNeon products, you agree to the terms outlined in this warranty policy. We appreciate your understanding and cooperation in adhering to our strict warranty terms.