Lumine XNeon Privacy PolicyLast Updated: September 2024

At Lumine XNeon (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and interact with our website (luminexneon.com.au). By using our website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

a. Personal Information

When you visit our website or make a purchase, we may collect personal information that you provide to us, including but not limited to:

Your nameEmail addressBilling and shipping addressPayment detailsPhone numberAny other details you voluntarily submit when using our website or contacting us

b. Non-Personal Information

We may also collect non-personal information automatically when you interact with our website, such as:

Your IP addressBrowser type and versionPages you visit on our websiteTime and date of your visitReferral source (e.g., the website that referred you to us)Device information

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

Processing and fulfilling ordersCommunicating with you, including responding to inquiries or issuesProviding you with information about products, promotions, or updates (only with your consent)Improving our website, products, and customer serviceAnalyzing website traffic and user behavior for optimization purposesComplying with legal obligations

3. How We Share Your Information

We respect your privacy and will not share your personal information with third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers to assist in delivering services (e.g., payment processing, shipping, and email marketing).Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests.Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

We do not sell, trade, or rent your personal information to others.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to recognize your preferences, remember items in your cart, and provide analytics about website traffic and usage.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have any questions about the security of your information, you can contact us at

[email protected]

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You may request access to the personal information we hold about you.Correction: You may request that we correct any inaccurate or incomplete personal information.Deletion: You may request that we delete your personal information, subject to certain exceptions.Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any email or by contacting us at [email protected].

Please note that we may need to retain certain information for legal or administrative purposes, even if you request its deletion.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at

[email protected]

, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.